A photo of every breezeway, a tracked response to missed doors, and a local lead who answers. Clean breezeways your maintenance team doesn’t have to chase. Central Florida apartment communities only.
Serving Central Florida apartment communities
Leaking bags. Residue on the landing. Litter by the compactor. When collection leaves a mess, your maintenance team cleans it up and your office takes the calls.
Velt closes the loop: double liners to prevent or reduce spills, cleanup of any spill during service, a photo of every breezeway after we finish, and a safe, clean compactor area before we leave.
Explore our cleanliness approachProperty teams tell us the same things go wrong with valet trash: messes left behind, missed doors, and nobody answering. These are the eight commitments we make instead.
The usual problem: Residue and drips left in the breezeway after pickup.
Our team uses double liners to prevent or reduce spills, and any spill during service gets cleaned up on the spot. Our team photographs each breezeway or landing before service and again after, so you see what we found and how we left it, not just a note that we stopped by.
The usual problem: A missed pickup that waits until tomorrow.
We review a reported missed door and aim to return the same night when the route and safety conditions allow. Otherwise, we arrange an additional pickup. The outcome is tracked in the service record.
The usual problem: Loose bags and litter around the compactor.
Each route ends with a pass around the compactor area and parking lot for loose litter. Bags never get left on the ground, and the compactor area is left safe and clean for residents and your team.
The usual problem: Surprise fines that turn residents against the property.
When something isn’t set out right, the resident gets a friendly courtesy notice with a photo first. If trash isn’t outside at pickup time, we log it with a photo and a time stamp, tell the resident a second round will be done, and show your team the record. Any fine stays your property’s decision, not ours.
The usual problem: Service reports that disappear into an inbox.
Every service report receives a reference and a status update within one business day. Residents and property teams can check progress online at any time.
The usual problem: Stains and odor that build up in Florida heat.
Pressure washing, odor treatment for spill spots, and compactor-area cleaning, with scope and schedule set in your service agreement.
The usual problem: A national call center that doesn’t know your property.
Velt serves Central Florida only. Your property works with a dedicated area lead and a direct line, set up with your service.
The usual problem: Nothing to show owners, inspectors, or residents.
Each month your team receives a report organized by building: pickups completed, proof-of-clean photos, issues reported and resolved, and show-up across routes.
Every commitment is written into your service setup, not just this page.
Bring the Velt promise to your propertyFor property managers: fewer resident complaints reaching the office, less cleanup for operations, and proof to show your owners.
Residents get pickup alerts, a last call, and a way to report a miss in the Velt portal. Velt tracks the response and aims for a same-night return when conditions allow.
Clean breezeways and a safe, clean compactor area after every route, so your maintenance team stays on work orders, not trash cleanup.
A monthly report organized by building, with proof-of-clean photos, issues resolved, and show-up across every route.
Every route runs through the Velt portal. Our team checks in at each building, takes the proof-of-clean photo, and logs anything that needs attention, so your team sees the night without walking the property.
Let’s talk about your communityProperty managers see tonight’s route, proof-of-clean photos, and the monthly report in the management portal.
Sign in to management
Example collection photoEach building is checked in and photographed in the Velt portal, so your property team sees the work as it happens.
Sample information · not a live property reportManagers, residents, and our team all work from the Velt portal, so what happens on the route is what everyone sees.
See when pickup starts, which buildings are done, and the proof-of-clean photo for each, with an on-site check when your property has a map pin.
Each breezeway is photographed before service and again after, so your team sees what we found and how we left it.
When trash isn’t outside at pickup time, the unit is logged with a photo and a time stamp, the resident is told a second round will be done, and the result of the second round is recorded.
See which buildings come up most for issues like spills, and which units come up most for missed pickups and courtesy notices.
Print the monthly building report or share a read-only link with owners that expires on its own.
When weather pauses service, residents see why in the portal, and the paused night doesn’t count as a missed pickup.
Phone alerts when pickup starts, a last call to bring trash out, and a note when the route is finished.
Report a missed pickup while the route is running or up to 10 minutes after it finishes, then follow it to resolved.
Short, plain guidance in English and Spanish, like keeping liquids out of trash bags, so there is less to leak.
If a bag isn’t set out right, residents see a courtesy notice with a photo in the portal, so they know exactly what to change.
Services residents notice, without adding work for your office.
Residents set out trash at their door on scheduled nights, with pickup alerts and a last call on their phone.
One of our other services. Contact us to request a proposal for your community.
Residents request a quote from their front door in the Velt portal. We price the job order and confirm the night before anything is collected. It is an additional service paid to Velt, not through property management. Management receives a negotiable rebate on resident bulk pickups, set in the agreement.
From the first alert to the last sweep, here is what a Velt night looks like and the record it leaves.
Residents can use sign-up, alerts, notices, and reporting in English or Spanish, including phone alerts.
Valet trash breaks down in predictable ways. These are the eight commitments Velt makes in response.
Share your location, approximate unit count, when your current contract ends, and the service challenges you want to address.
Agree on service nights, add-ons, resident amenities, and community instructions. Residents join the Velt portal by scanning your property’s QR code.
Proof-of-clean photos every night in the Velt portal, plus a monthly report organized by building.
Collected bags go to the disposal point in each property’s service plan. The route team records access or capacity issues so the property can follow up.
Read our service standards
Let’s make the details feel simple.
Velt serves apartment communities in Central Florida only. Include your property’s city and unit count in your quote request so we can discuss coverage and the right service setup.
Our approach combines double liners to prevent or reduce spills, cleanup when spills happen during service, a proof-of-clean photo of each breezeway after service, an end-of-route sweep, and optional add-ons like pressure washing and odor treatment.
That’s our job. Velt keeps breezeways clean after collection and leaves the compactor area safe and clean, so your maintenance and operations team can stay on their own work. Anything we find is logged in the Velt portal with a photo.
Yes. Beyond doorstep valet trash, Velt offers other services, including professional dry cleaning and bulk item pickup. Dry cleaning is one of those other services: contact us to request a proposal for your community.
Report it as soon as possible. We review the route record and aim to return the same night when the route and safety conditions allow. Otherwise, we arrange an additional pickup. The outcome appears in your service record and monthly report.
Yes. Pickup at amenity areas and common areas is part of the service agreement, recorded before and after. Pressure washing scope and schedule are set in the same agreement.
Our team logs the unit in the Velt portal with a photo and a time stamp, and your management account shows the record. The resident is alerted that a second round will be done. If it still isn’t out, that is recorded with a time stamp. Whether a fine follows is your property’s decision.
From their front door, in the Velt portal. The resident asks for a quote, Velt prices the job order and emails a payment link, and the resident then picks a date and time. They accept up front that it is an additional service paid to Velt, not through property management. Management receives a negotiable rebate on these resident bulk pickups, set in the agreement.
A trash-out clears items and debris from a vacant or turning unit. Management receives a negotiable rebate on trash-out work and on bulk pickups requested by residents, set by property or by management company and written into the agreement.
No. When something isn’t set out correctly, the resident receives a friendly courtesy notice with a photo first. Whether a fine follows is always your property’s decision.
Yes. In the Velt portal, your team sees tonight’s route as it runs: when pickup starts, which buildings are done, and the proof-of-clean photo for each. You also receive a monthly report organized by building.
Your property works with a dedicated Central Florida area lead and a direct line, set up with your service. Residents and property teams can also submit a service report online.
Tell us your property’s location, approximate unit count, current service challenges, and any add-ons you’re considering. We’ll discuss a service setup for your community and the details needed for a property quote.
Pickup arrangements are specific to your community. Follow the schedule and preparation instructions provided by your property team. Our resident guide explains how to find those details.
Residents report through the Velt portal. Property teams and residents whose community isn’t on the portal yet can use the Service support page for a missed pickup, spill, cleanliness concern, or portal access question. You’ll receive a reference and a status update within one business day, and you can check progress on the report status page.
Tell us about your property. We’ll start with what matters to your community.
